The Clinical Improvement Manager (CIM) team functions as Quality Assurance and Improvement (QAI) support to all Satellite Healthcare's (SHC) In-center, Nocturnal and Well Bound Home programs.
About Satellite Healthcare
Satellite Healthcare is more than simply a dialysis company. Since our founding in 1974, we have become the industry’s leader in personalized quality care: 70% of our centers earn 4- and 5-star ratings from Medicaid and Medicare.gov, far ahead of all other providers. Our success in caring for patients can be attributed to our mission, our not-for-profit structure, and our people. Together, they create a powerfully patient-centered organization.
Our mission is clear: to make life better for people living with kidney disease. Because we are a non-profit, we can pursue that mission with all our resources, united by our passion for patient care. As part of our commitment to continuous improvement, Satellite Research explores new ways to elevate the effectiveness and delivery of dialysis therapy. And Satellite Wellbound is leading the industry in home dialysis because better outcomes and quality of life are our highest priority. We are also substantial contributors to community and philanthropic kidney initiatives.
The Clinical Improvement Manager (CIM) team functions as Quality Assurance and Improvement (QAI) support to all Satellite Healthcare’s (SHC) In-center, Nocturnal and Well Bound Home programs. This role is an expert resource and partner providing ongoing quality improvement (QI) collaboration with centers to optimize patient health and safety outcomes, provide quality assessment and performance improvement (QAPI) process training and education, and ongoing support aligned with SHC’s quality strategy, initiatives and priorities.
The CIM works collaboratively with the Operations leadership, and their center teams as the expert in QI to assist, coach and facilitate the implementation process of corporate initiatives, as well as development and implementation of quality improvement plans as needed.
The CIM organizes center outreach activities as identified and prioritized by SHC data trends, company quality strategy and quality triggers identified through SHC Integrated Quality Model (IQM) and Quest for Quality program (Q4Q).
The CIM participates in Center and service area quality meetings, develops and presents QI training content, for new and existing employees during orientation and other venues where QI training opportunities are identified. The CIM provides in-servicing, monitoring and education for Center and Assistant Center Managers (CM/ACM) and all other clinical staff members to support improvement aligned with company quality strategies, QAPI process, quality initiatives and priorities. The CIM is also responsible for communicating and sharing QI best practices that support organizational goals as well as identify improvement opportunities that exist in processes, systems and or policies, recommended for enterprise wide enhancements and improvements.
Communicate recommendations to Clinical Improvement Leadership team when new knowledge indicates a need for new or revised policies & procedures/protocols (P&P)
Collaboratively support and participate in identifying, developing, piloting, and implementing training for Medical Clinical Affairs (MCA) initiatives
Review quality measures monthly per Q4Q assignment and provide support aligned with level designation to Operations leadership, Medical Director and Center Management that will improve and sustain quality and safety outcomes
Support Continuous Quality Improvement activity and plans through attendance or review of QAPI meetings, providing guidance and recommendations for appropriate PDSA QI plans and QAPI processes.
Assist in identifying and developing new processes/systems to support clinical improvement and patient safety workflow
Identify and share best practices among centers in a timely manner; provide direction to center team members in utilization of resources to identify and resolve quality improvement challenges
Track and utilize tools to assist in identification and completion of root cause analysis (RCA).
Provide timely communication and documentation of improvement opportunities and plans identified through center Q4Q outreach support visits to Clinical Improvement leadership, Operations Leadership, Medical Directors and Center Manager, including request for additional resources from Medical liaison, Education, and Safety/Infection prevention teams.
Provide auditing and guidance to employees regarding infection control policies and procedures, in collaboration and communication with Infection prevention manager
Review of electronic health records (EHR) to ensure accurate and complete data entry of patient clinical plans and infection control data
Review deficient findings with Center management and Operations Leadership with recommendations for improvement
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s Mission, Vision, and Values of Compassion, Trust, Quality, Innovation, and Teamwork. Employees must abide by all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.
Making life better for those with kidney disease is a mission you can embrace fully and passionately. You want to learn about your patients beyond just their time in treatment. You know the value of compassion, commitment and especially collaboration. You believe in continuous improvement as a way of looking at everything. You pursue goals with determination and build long and productive professional relationships.
What You Will Gain
Relationships: You will work directly with a multi-disciplinary team who are just as passionate as you about making a difference in others’ lives. You will also work alongside leaders who believe leading means serving; they support you in providing care that is unsurpassed in our industry.
Impact: The care you provide will enable our patients to live a better life that meets their needs holistically.
Growth: A Satellite career offers a lot of challenges, but also the support and leadership to learn and grow from each one. Here, the paths you find for fulfilling your aspirations don’t need to be linear if that’s your choice. With everything Satellite is doing to be a force for progress in the industry, you have many options before you.
Ability to communicate and build collaborative, professional relationships with operational, and physician partners
Experience in corporate quality improvement methodology and techniques
Flexibility in scheduling and ability to frequently travel
Ability to prioritize and adapt based on changing priorities
Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
In-depth understanding of QAPI process, SHC quality program initiatives and strategies, P&Ps/Protocols and familiar with CMS quality regulatory requirements.
Solid reasoning, critical thinking, and problem solving abilities
Ability to attend corporate and center meetings
Strong communication skills; ability to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Three (3) years nephrology nursing dialysis experience required; can be a combination of in-center, Acute, Peritoneal (PD) and Home Hemodialysis (HHD)
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying
Registered Nurse license; BSN preferred
Current CPR/AED certification
Satellite Healthcare, Inc. is an equal opportunity employer. Satellite Healthcare, Inc. does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients. Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation. Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest. Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients. Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression o...f early stage CKD. At each of our centers, we put our patients first by providing: Compassionate care with a personalized touch Wellness education to empower longer, healthier lives - Best clinical practices resulting in outcomes that consistently exceed industry performance standards - Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environments. In addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research. For more information, contact Info@SatelliteHealth.com.