The Application Analyst II couples knowledge of information systems to implement, maintain, and support Duke Health digital communications services with a focus on paging systems. This includes responding to user tickets, applying vendor software updates and upgrades, assisting with reporting, and system and application monitoring.
Experience working with an enterprise messaging system.
Experience working with mission critical applications with demonstrable experience in their implementation
Troubleshoot paging software and mobile devices including Android and iOS.
Create paging reports with various tools including Crystal Reports.
Experience in application support and flexibility to support tasks such as: system administration, system monitoring, log review and software installation.
Performs analysis, research, problem duplication, troubleshooting and identifies potential resolutions for operating system, application and resource contingency issues.
Evaluate and test software applications, compile data and produce relevant reports.
Maintain documentation related to application administration and operations.
Is proactive and learns new tools and technologies and supports the installation/configuration/upgrades of active applications.
Ability to adapt to the quick dynamics of technology shifts based on requirements and technical solutions.
On-call application support including afterhours and weekends
Understand the principles of application systems development and use them to analyze, test, implement, maintain and document IT projects. Identify the features, advantages and disadvantages of various software applications.
Excellent problem solving, analytical, and technical troubleshooting skills.
Ability to understand periodic operating system patches and security updates and analyze the associated impacts on various application interfaces.
Prioritization skills and ability to manage multiple projects concurrently.
Ability to work on a flexible schedule
Strong research and documentation skills.
Some relational database and operating systems experience with SQL
Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
Ability to work independently
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, religion, age, gender, sexual orientation, national origin, genetic information, veteran status, or disability. *******************************************************
Bachelor's degree in Computer Science, Mathematics or a related field, or four years of equivalent technical experience required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.