Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The Certified Pharmacy Technician (CPhT) will make outbound calls to members and physicians to improve medication adherence and other pharmacy related quality metrics. Responsible for gathering prescription refill orders and providing excellent customer service as well as determining the eligibility of members applying for the Medical Assistance Program. These roles are great for both experienced and recently graduated certified technicians. Schedule between the hours of (Mon-Fri 8am-8pm Central and Saturday rotation 8am-5:30pm Central).
$1000 Sign On Bonus for external candidates looking to join a growing pharmacy team!
Conduct a high volume of outbound calls to members to discuss reasons for non-compliant to medication(s), schedule pharmacy telephonic appointments, and/or obtain important follow up information from providers. Outbound calls are made primarily using an autodialer requiring precision to detail and adaptability to type of response needed.
Follows system scripting and validates member demographic information.
Collects and maintains eligibility information in an appropriate and confidential manner.
Enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly.
Exhibits excellent phone and communication skills while providing complete and accurate information to members.
Requests additional or supplemental information via correspondence in order to complete applications.
Adheres to assigned schedule and quality metrics.
Uses a multi-lined telephonic system to answer calls regarding eligibility requirements and medication refill orders.
Performs all other related duties as assigned.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma or GED
Certified Pharmacy Technician (CPhT)
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Bilingual in English and Spanish
Previous Call Center experience
2 + years of experience in a pharmacy setting
1 year of experience in a customer service setting
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Careers with WellMed. Our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. We’re impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life’s best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Cpht, Certified Pharmacy Technician, Pharm Tech, call center, intake, prior authorization, medical assistant, administrative medicine, clerical, claims, San Antonio, TX, Texas, WellMed, Optum, UHG, RX