Atlantic Health System, is seeking a Per Diem Medical Dispatcher I to work for Ambulance part of Atlantic Health System Various hours, including every other weekend.
Effectively prioritizes channels and assigns emergency and non-emergency medical transport requests to appropriate vehicles and personnel (SCTU, BLS and MAV) to ensure a smooth transition and work flow from request to scheduling and through pick up or emergent response
Dispatches vehicles in a timely manner
Makes accurate moment-to- moment decisions in regard to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies
Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports
Appropriately balances the needs of the customer and the company when making critical decisions regarding transport
Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports
Maintains timely and accurate tracking of all vehicles engaged in transports and makes appropriate assignments using this information about vehicle location and availability
Consistently performs status checks on crews verifying engagement, availability, safety and progress in transport
Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service
Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop
Communicates to crew vital trip assignment and monitoring information via communication system. Consistently uses professional demeanor, voice tone and respect in all communications
Prepares, completes and distributes in a timely fashion reports stating progress, issues, problems and statistics for review by other appropriate parties
Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary
Attends communication meetings and education sessions
Competently performs call taker duties when work schedule or demand requires
High school diploma or equivalent required
Customer service and call taking/call center training courses preferred
Basic Tele-Communicator (BTC) and NJ EMD preferred
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune's 'Top 100 Best U.S. Companies to Work For' list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.