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OverviewThe Program Manager provides leadership, oversight, and facilitation of systems workflows and enhancements, thereby supporting Kaiser Permanente Northwest (KPNW) in achieving its performance targets. This position provides support for systems changes and other activities associated with establishing and sustaining a robust process improvement culture including the development and implementation of standard processes, documentation, workflows, procedures, and performance improvement. Key focus areas are Kaiser Permanente Health Connect (KPHC) and other scheduling and business systems related architecture, builds/workflows, consultations, and providing expertise to create efficiencies. This role is an active member of the Systems and Scheduling administration