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This position is located in the Audiology Section of the Specialty Care Service at the Harry S. Truman VA Medical Center. The Health Technician (HIS) provides basic hearing aid information for patients and caregivers and preforms Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices BASIC REQUIREMENTS: Citizenship. Be a citizen of the United States (U.S.). Experience and Education Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists. OR, Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Certification. Individuals must hold active board certification from the National for Certification in Hearing Instrument Sciences (NBC-HIS). Exceptions for Non-Board-Certified Health Technician (HIS). Non-board-certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. 7405(c)(2)(B). Non-board-certified individuals shall only provide care under the supervision of a licensed audiologist. Non-board-certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained. Temporary appointments of non-board-certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Language Proficiency. Health Technician (HIS) candidates must be proficient in spoken and written in accordance with 38 U.S.C. 7403(f). GRADE DETERMINATION: Health Technician (HIS), GS-05.Experience. None beyond the basic requirements. Knowledge Skills and Abilities GS-5. In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of basic anatomy of the head and neck. Knowledge of basic infection control procedures and guidelines. Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing. Ability to communicate orally and in writing. Ability to follow verbal and written instructions. Ability to maintain stock and supply level inventories. Health Technician (HIS), GS-06.Experience. One year of experience equivalent to the next lower grade. Knowledge, Skills and Abilities GS-6. In addition to the experience above, the candidate must demonstrate the following KSA Knowledge of normal and abnormal ear anatomy. Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. Skill in documenting patient procedures and patient devices. Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection). Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist. Ability to prepare patient, equipment, and/or environment for audiology procedures. Ability to provide triage of patient telephone calls or audiology request. References: VA Handbook 5005 Part II, Health Technician Hearing The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: Able to meet the physical demands for the position, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Must have a good manual dexterity. Must be able to express or exchange ideas by means of spoken or written word. Must be able to view and read information on computer screens. ["Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance);fabricating earmold impressions with proper (non-diagnostic) otoscopy; ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary; providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation; assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment; assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories. The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist. Administrative duties may include, but not limited to the following: Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory. The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care. Work Schedule: Monday - Friday 7:30 am to 4:00 pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required References: Please provide \"References\" with application. At a minimum two current or former supervisors or from individuals who were in a position of a professional nature. Indicated if the Hiring Manager may contact."]

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