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Posted: 10-Jan-25
Location: Durham, North Carolina
Categories:
Internal Number: 253085
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
General Description of the Job Class
The Cloud Engineer is a strategic thinker and a principal technologist in various domains such as cloud-based infrastructure and services. The Cloud Engineer will drive technical execution on projects and services, implement designs for on premise and cloud native services, troubleshoot complex issues related to cloud-based services, and collaborate with customers, service delivery, and service operations teams to bring the most efficient, practical, and maintainable solutions.
Duke Health is a complex environment, and we are looking for a strategic thinker with a highly technical background to facilitate a digital technology transformation at Duke. You will be engaging customers - doctors, nurses, other caregivers, researchers, professors, and academic leaders, as well as administration - to help understand needs and develop comprehensive strategies and solutions making a difference in the lives of our patient population.
Duties and Responsibilities of this Level at a minimum
Level 1
- Assist in the setup, configuration, and maintenance of cloud resources.
- Assist in defining the system components, services, technologies, and design required to implement a solution that represents an intersection of elements from the Business and Technology architecture domains and addresses a specific business opportunity or problem.
- Provide tier II support for cloud platform related issues and troubleshoot problems as they arise.
- Respond to service requests and incident tickets related to cloud platform services.
- Help execute multi-offering solutions to customers, covering a wide variety of product spaces. These include on premises and multiple public cloud environments.
- Maintain scripts for automating cloud infrastructure tasks using tools like PowerShell, Azure CLI, Terraform, or ARM templates.
- Assist in the application of security best practices and policies.
- Test and verify the effectiveness of backup and recovery plans.
- Assist in configuring cloud monitoring solutions
- Document support procedures and troubleshooting steps.
- Develop solid working relationships with colleagues, customers, and across project teams to effectively achieve functional/project goals.
- Build strong working relationships with members of his/her team and those within other relevant teams, departments, or disciplines.
- Maintain a broad and deep understanding of multiple technologies, reference architectures, and business applications.
Level 2 - In addition to the duties described for Level 1, Level 2 personnel will, at a minimum:
- Assist initiatives to develop and document more efficient automated processes through technologies like Infrastructure as Code to reduce time, cost, manual intervention, and complexity of service delivery.
- Effectively relate technical concepts to non-technical audiences.
- Configure monitoring and manage virtual machines, storage accounts, and network configurations.
- Write scripts for automating cloud infrastructure tasks using tools like PowerShell, Azure CLI, Terraform, or ARM templates.
- Implement and monitor security measures to ensure the safety and compliance of cloud environments.
- Assist backup and recovery solutions standards for cloud-based resources.
- Maintain standards for documentation for cloud-based implementations.
- Assist in audits and compliance checks for cloud platform services.
Level 3 - In addition to the duties described for Level 1 &2, Level 3 personnel will, at a minimum:
- Lead initiatives to develop and document more efficient automated processes through technologies like Infrastructure as Code to reduce time, cost, manual intervention, and complexity of service delivery.
- Effectively communicate technical concepts to non-technical audiences and articulate the business value of a given technical solution building collaborative strength across teams.
- Oversee and implement monitoring configurations for virtual machines, storage accounts, and network configurations.
- Develop framework for enterprise integration of scripts for automating cloud infrastructure tasks using tools like PowerShell, Azure CLI, Terraform, or ARM templates.
- Develop frameworks for Implementing and monitoring security measures to ensure the safety and compliance of cloud environments.
- Consult and build backup and recovery solutions standards for cloud-based resources.
- Develop and maintain technical standards for documentation for cloud-based implementations.
- Consult and build automated audits and compliance checks for cloud platform services.
Behaviors/Soft Competencies:
Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following:
The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.
? Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
? Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
? Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also critical to success.
? Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available.
Required Qualifications at this Level
Education / Experience:
Level 1
Bachelor's Degree and 1-3 years of progressive experience in a combination of Infrastructure compute, storage, network services and architecture disciplines.
? If no degree, 1-5 years of progressive experience in a combination of design and/or architecture disciplines.
? Minimum of 1 years of experience in Cloud environments
? Legally authorized to work for any US employer.
Level 2
Bachelor's Degree and 3-5 years of progressive experience in a combination of Infrastructure compute, storage, network services and architecture disciplines.
? If no degree, 5-10 years of progressive experience in a combination of design and/or architecture disciplines.
? Minimum of 2 years of experience in Cloud environments
? Legally authorized to work for any US employer.
Level 3
Bachelor's Degree and 5-10 years of progressive experience in a combination of Infrastructure compute, storage, network services and architecture disciplines.
? If no degree, 10-15 years of progressive experience in a combination of design and/or architecture disciplines.
? Minimum of 3 years of experience in Cloud environments
? Legally authorized to work for any US employer.
Behaviors/Soft Competencies:
Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following:
The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.
? Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
? Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
? Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also critical to success.
? Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.